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Information Technology > Enterprise Applications > Call Center - Contact

Browse through our extensive list of free Call Center - Contact magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Contact Center Implementation 101 “Reducing customer defections beats cost cutting any time” -- Harvard Business Review...
The Top Contact Center Tools and Features To choose the best contact center application for your business, be sure to evaluate which..
Contact Centers vs. Call Centers Infographic Choose the Best System for Your Organization...
How to Optimize Your Call Center Software to Optimize KPIs Knowing these metrics and what they mean for your business can help you redefine..
Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task...
How to Prevent and Manage Stress in the Call Center Learn how to identify, prevent and manage stress in your call center...
The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call..
The Contact Center in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate..
5 Mistakes Contact Centers Are Making Today Why learn things the hard way? We've heard too many sad tales about expensive mistakes Business..
Must-Ask Questions for Contact Center Solution Providers Contact Center solutions sometimes look similar on the surface, but once you start..
6 Questions For a Prospective Cloud Service Provider Develop a strategy for how to select the right vendor for your business...
How New Software Can Increase Your Call Center's Efficiency and Productivity A call center's most valuable asset is its people, but the..
4 Ways to Preserve Customer Loyalty When Call Volume Spikes If you want to preserve customer loyalty, keep your CSAT scores healthy and your..
Contact Centers Give Your Customer Loyalty Program The Edge It Needs These days, just about everybody has a customer loyalty program...
Can IVR Destroy The Customer Experience? IVR is a weak spot in many organizations creating confusion and frustrated, unsatisfied customers...
Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes Ready or not, the holidays are here! Is your contact..
Finding the Best Call Center for Your Company Designed to meet your business needs around the clock, a call center can immediately provide..
Lifetime Customer Value: Measuring Customer Service Performance Don’t we all wish that customers came with a lifetime guarantee?..
8 Tips for Outsourcing Call Center Projects Discover successful techniques from the experts on outsourcing call centers...
Reduce Your Operational Costs: The Avaya/EDS Contact Center Model Differentiate Your Business: Learn how EDS uses Avaya contact center..
Speech Technology Magazine Is the definitive source of information designed to help organizations design, implement, and deploy speech..
Learn the Many Benefits of Outsourcing a Telemarketing Call Center FREE Buyer's Guide PLUS no obligation quotes from reputable Call Center..
Recruiting for Your Contact Center: Why Gamers Make Great Agents Gamers possess many qualities that make them great contact center agents..
Everything You Need to Know about Call Center Service Level Learn how to ensure that your team is optimizing service level in your call..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Blue Ocean Contact Center Agent Helps Change A Young Girl's Life Every once in a while, people in our line of work get the opportunity to..
Which Customer Service Predictions Came True From 3 Years Ago? This article looks at 3 customer service predictions from 3 years ago and..
Practical Business Continuity and DR Solutions for Investcorp Investcorp deployed Sangfor WAN Optimization devices in the data center in..
The Phone Channel is Dead, Long Live the Phone Channel There is plenty of evidence that the phone simply isn’t the same..
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
Maximize Your IT Investment: The Avaya/EDS Virtualized Contact Center Model Learn how virtualized companies have achieved measurable gains..
A Guide to Adaptive Selling for Call Centers Find out how to engage in relevant sales conversations with your customers using adaptive..
The Economics of Nearshore Vs Offshore Contact Centers Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or..
A Quick Guide to Comparing In-House Vs. Outsourced Contact Center Costs This article details the differences in cost between an in-house..
10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
A Guide to Maximizing Your Contact Center Agent's Efficiency The guide includes hiring checklists, free video content, and more to help you..
Why Progressive Businesses Use Cloud-Based Call Center Software Before the cloud, the call center was all about the hardware. All that..
6 New Call Center Trends You Should Take Advantage of--Now! Stay on top of these trends to maintain a productive call center...
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Solve IP Telephony Business Challenges: For SMBs Learn about a flexible, cost-effective integrated telephony and data services solution..
5 Ways Your VMware and Hyper-V Backups May Fail You HA technology is fantastic and is great for protecting VMs in certain situations but it..
Today @ Target Marketing Is the email newsletter for serious direct marketers looking for practical tips and strategies for profitable..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
10 KPIs That Affect Customer Satisfaction with Call Center Service Find out how to improve customer satisfaction by monitoring these 10 KPIs...
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